The Service Design 'Skills Star'
How could I refer to specific, complex mix of skills which differentiates service designers, yet have them be quickly recognizeable?
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Jesse Grimes
Apr 8, 20196 min read
An Interview with Lara Penin
For Touchpoint Vol. 10 № 2, I met with service design pioneer and educator Lara Penin, to discuss her publication of An Introduction to...
Jesse Grimes
Feb 1, 20199 min read
Using a Service Ecosystem to Quickly Grasp Complexity
A unique visualisation to deliver insights right from the start of a service design project Published originally in Touchpoint Vol. 10 N....
Jesse Grimes
Nov 29, 20186 min read
Six Hacks for Service Designers in Agile Settings
Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a...
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