Touchpoint Editor's Letter: Experience Prototyping
Prototyping sits deep in the service designer’s DNA. Hypotheses, conjecture and assumptions are no match for seeing real users or customers
top of page
Search
Jesse Grimes
Aug 1, 201910 min read
Making the Case for Service Design for Start-ups and Innovation
Start-ups and innovation environments represent exciting, challenging and relatively-uncharted terrain for service design.
Jesse Grimes
Jul 31, 20192 min read
Touchpoint Editor's Letter: Service Design for Innovation and Start-ups
A service designer’s skills and mindset are applicable to many of the challenges faced by start-ups.
Jesse Grimes
Jul 23, 20195 min read
The Service Design 'Skills Star'
How could I refer to specific, complex mix of skills which differentiates service designers, yet have them be quickly recognizeable?
Jesse Grimes
Apr 16, 20192 min read
Touchpoint Editor's Letter: Managing Service Design
As service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges.
Jesse Grimes
Apr 16, 20196 min read
Interview with Anna-Sophie-Oertzen
I chatted with Anna-Sophie Oertzen to learn more about how her research into the value of co-creation for service design.
Jesse Grimes
Apr 8, 20196 min read
An Interview with Lara Penin
For Touchpoint Vol. 10 № 2, I met with service design pioneer and educator Lara Penin, to discuss her publication of An Introduction to...
Jesse Grimes
Feb 1, 20199 min read
Using a Service Ecosystem to Quickly Grasp Complexity
A unique visualisation to deliver insights right from the start of a service design project Published originally in Touchpoint Vol. 10 N....
Jesse Grimes
Nov 29, 20186 min read
Six Hacks for Service Designers in Agile Settings
Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a...
Jesse Grimes
Oct 18, 20181 min read
Touchpoint Editor's Letter: Designing the Future
As the pace of technological innovation continues unbroken, the services we use in our day-to-day lives resembles the stuff of the future.
Jesse Grimes
Aug 17, 20182 min read
Touchpoint Editor's Letter: From Design to Implementation
Rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: Implementation.
Jesse Grimes
Aug 16, 20186 min read
An Interview with Robbie Bates
I chatted with Robbie Bates about how the agency-client relationship is fundamentally changing, and trends in the world of service design.
Jesse Grimes
Apr 23, 20182 min read
Touchpoint Editor's Letter: Service Design at Scale
Service designers today find themselves grappling with questions of scale.
Jesse Grimes
Apr 22, 20185 min read
An Interview with Simone Cicero
Bringing together service design, business model innovation, lean startup and customer development, the Toolkit helps designers ...
Jesse Grimes
Nov 23, 20171 min read
Touchpoint Editor's Letter: Measuring Impact and Value
Being able to measure the impact of service design activities has always presented a challenge.
Jesse Grimes
Jul 8, 20179 min read
An Interview with Pete Fossick
I met with Pete Fossick to learn about the opportunities afforded to him as a service designer working within global giant IBM
Jesse Grimes
Jul 8, 20172 min read
Touchpoint Editor's Letter: Education and Capacity-Building
More and more private and public sector organisations are initiating service design projects, and service designers are needed.
Jesse Grimes
Mar 1, 201716 min read
Go Big or Go Home?
A look behind the ongoing trend of mergers and acquisitions in the world of service design Published originally in Touchpoint Vol. 10 N....
bottom of page