Writing | Kolmiot

Touchpoint Editor's Letter: Experience Prototyping

Jesse Grimes

Nov 5, 20192 min read

Touchpoint Editor's Letter: Experience Prototyping

Prototyping sits deep in the service designer’s DNA. Hypotheses, conjecture and assumptions are no match for seeing real users or customers

Making the Case for Service Design for Start-ups and Innovation

Jesse Grimes

Aug 1, 201910 min read

Making the Case for Service Design for Start-ups and Innovation

Start-ups and innovation environments represent exciting, challenging and relatively-uncharted terrain for service design.

Touchpoint Editor's Letter: Service Design for Innovation and Start-ups

Jesse Grimes

Jul 31, 20192 min read

Touchpoint Editor's Letter: Service Design for Innovation and Start-ups

A service designer’s skills and mindset are applicable to many of the challenges faced by start-ups.

Jesse Grimes

Jul 23, 20195 min read

The Service Design 'Skills Star'

How could I refer to specific, complex mix of skills which differentiates service designers, yet have them be quickly recognizeable?

Touchpoint Editor's Letter: Managing Service Design

Jesse Grimes

Apr 16, 20192 min read

Touchpoint Editor's Letter: Managing Service Design

As service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges.

Jesse Grimes

Apr 16, 20196 min read

Interview with Anna-Sophie-Oertzen

I chatted with Anna-Sophie Oertzen to learn more about how her research into the value of co-creation for service design.

Jesse Grimes

Apr 8, 20196 min read

An Interview with Lara Penin

For Touchpoint Vol. 10 № 2, I met with service design pioneer and educator Lara Penin, to discuss her publication of An Introduction to...

Jesse Grimes

Feb 1, 20199 min read

Using a Service Ecosystem to Quickly Grasp Complexity

A unique visualisation to deliver insights right from the start of a service design project Published originally in Touchpoint Vol. 10 N....

Jesse Grimes

Nov 29, 20186 min read

Six Hacks for Service Designers in Agile Settings

Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a...

Touchpoint Editor's Letter: Designing the Future

Jesse Grimes

Oct 18, 20181 min read

Touchpoint Editor's Letter: Designing the Future

As the pace of technological innovation continues unbroken, the services we use in our day-to-day lives resembles the stuff of the future.

Touchpoint Editor's Letter: From Design to Implementation

Jesse Grimes

Aug 17, 20182 min read

Touchpoint Editor's Letter: From Design to Implementation

Rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: Implementation.

Jesse Grimes

Aug 16, 20186 min read

An Interview with Robbie Bates

I chatted with Robbie Bates about how the agency-client relationship is fundamentally changing, and trends in the world of service design.

Touchpoint Editor's Letter: Service Design at Scale

Jesse Grimes

Apr 23, 20182 min read

Touchpoint Editor's Letter: Service Design at Scale

Service designers today find themselves grappling with questions of scale.

Jesse Grimes

Apr 22, 20185 min read

An Interview with Simone Cicero

Bringing together service design, business model innovation, lean startup and customer development, the Toolkit helps designers ...

Touchpoint Editor's Letter: Measuring Impact and Value

Jesse Grimes

Nov 23, 20171 min read

Touchpoint Editor's Letter: Measuring Impact and Value

Being able to measure the impact of service design activities has always presented a challenge.

Jesse Grimes

Jul 8, 20179 min read

An Interview with Pete Fossick

I met with Pete Fossick to learn about the opportunities afforded to him as a service designer working within global giant IBM

Touchpoint Editor's Letter: Education and Capacity-Building

Jesse Grimes

Jul 8, 20172 min read

Touchpoint Editor's Letter: Education and Capacity-Building

More and more private and public sector organisations are initiating service design projects, and service designers are needed.

Jesse Grimes

Mar 1, 201716 min read

Go Big or Go Home?

A look behind the ongoing trend of mergers and acquisitions in the world of service design Published originally in Touchpoint Vol. 10 N....